If this does not resolve the issue, please submit an IT request. If you are having trouble installing Adobe applications, try closing any running Microsoft Office or Adobe applications before attempting to reinstall.

If you're updating the software, select the 'Advanced Options' tab before choosing update and tick 'remove old versions' if you don't want to keep the old software.If you already have existing Adobe Creative Cloud software installed, you'll have the option to update this software. Select the programs you want to install.Sign in using your UQ username and password.Type uq.edu.au into the email address field and click 'Continue'.Once installed, launch Adobe Creative Cloud.Sign in as per steps 3 and 4, then select 'Install Creative Cloud app' from the 'Quick Links' section. For personal or non-UQ devices, including UQ devices which do not have a self-install option, go to the Adobe website. You can use the Microsoft Software Centre (Windows) or Self Service (Mac) to self-install the Adobe Creative Cloud Client.Installing and signing into Adobe Creative Cloud If you have purchased an Adobe subscription to use Creative Cloud at home, visit the Adobe Manual Asset Transfer page to learn how to migrate your data from your personal account to your UQ account. See 'Installing and signing into Adobe Creative Cloud' for instructions. Staff can use Adobe Creative Cloud on up to 2 devices simultaneously (including personal devices). The ITS licensing team will then contact you to discuss your requirements.

If you're a course coordinator and need Adobe Creative Cloud student home use licences, submit an IT request. Students are only able to access Adobe Creative Cloud using UQ-owned computers, except for Adobe Express, which can be accessed online. Home use licences Student home use licences If you have a genuine need for this software for UQ work purposes, submit an IT request. Other types of users will not automatically receive a licence. Supervisors can request an Adobe Creative Cloud licence (staff login required) for their HDR students. UQ full-time, part-time and casual staff.active HDR students with their requirements approved by their faculty or institute.UQ students who are enrolled in a UQ program or course, and are using UQ-owned computers located in computer labs, libraries and classrooms.The listed Adobe products are available at no charge for:

Adobe premiere student